Business Strategy, Innovation, Leadership

Improving metrics may not indicate success

Success depends on increasing value. So, before creating new reports, it’s important to determine how a service provider (or any company for that matter) brings value to their customer. Only then will provider be able to design metrics, analytics, and BI that actually show success.


Change: addressing the way things are done

All organizations struggle with “the way things are done”. All industries struggle with the way things are done. This is true of businesses, associations, governments, churches, non-profits, etc. Dealing with “the way things are done” is one of the most difficult tasks to tackle.