Success depends on increasing value. So, before creating new reports, it’s important to determine how a service provider (or any company for that matter) brings value to their customer. Only then will provider be able to design metrics, analytics, and BI that actually show success.
A new study shows that hands-on leadership negatively effects the bottom line of a company (i.e., finances). What is required for a hands-on manager to shift to a hands-off type of leadership?
I cannot recommend this book highly enough. If you are in any kind of business… read it.